CLAIM AND RETURN OF GOODS

This complaint regulation regulates the procedure for exercising rights from defective performance at the company

VOCH CONSULT S.R.O., ID 17612144, with registered office Hlína 96, 664 91 Hlína

(trade mark BRAND BREWERY).

WHEN A CLAIM CAN BE SUBMITTED

A complaint can be made if:

• the delivered goods have a manufacturing or functional defect,
• the goods do not correspond to the agreed technical parameters,
• the defect becomes apparent during the warranty period.

A claim must be made without undue delay after detecting the defect.

WARRANTY PERIOD

Consumer (B2C)

The warranty period is 24 months, unless the law provides otherwise.

Entrepreneur (B2B)

The warranty period is governed by the agreement or applicable legal regulations.

For custom production, the scope of the guarantee can be determined individually.

HOW TO CLAIM

A complaint can be made:

• through complaint form on this website,
• or by e-mail at the address info@pivnidilna.cz.

The complaint must include:

• name and contact details of the buyer,
• order or invoice number,
• description of the defect,
• preferred method of processing the claim.

SETTLEMENT OF CLAIMS

The consumer's complaint will be processed no later than 30 days from its application, unless the parties agree otherwise.

The customer will be informed about the progress and result of the complaint by e-mail.

RIGHT OF WITHDRAWAL - CONSUMER

The consumer has the right to withdraw from the contract until 14 days from receipt of the goods, unless the law provides otherwise.

The right to withdraw does not apply especially on:

• custom manufacturing,
• goods adapted to the customer's wishes,
• services that have already been provided.

FINAL PROVISIONS

This complaint regulation is valid and effective from the date of its publication.

Legal relations are governed by the legal order of the Czech Republic.